Chris Smoje – Channel Nine NewsCustomer Service Expert
A multi-million dollar revamp of Westfield Whitford City shopping centre is nearly complete and is set to open this week. Cameras were given a first look inside the project which is a part of a massive retail transformation in Perth’s northern suburbs. This redevelopment is not only a game changer for shopping in Perth but a huge commitment to face-to-face interactions in light of the significant pressures of online shopping. Retail is fast becoming a destination experience where exceptional customer service takes centre stage.