New incentives for frontline staff at Australia’s biggest bank could mean good news for customers. Tellers at the Commonwealth Bank and Bankwest will now be assessed 100% on how they interact with customers, not what they sell them. Staff will be measured on manager observation, customer surveys and direct feedback. Find out what this means for customers.
After the successful #MeetTheMedia in Melbourne in November the event is coming to Perth with…
After the successful #MeetTheMedia in Melbourne in November the event is coming to Sydney with…
After the successful #MeetTheMedia in Melbourne in November the event is coming to Brisbane with…